Job Summary
Tempe, AZ
Job Type
Full Time
Years of Experience
Cloud Operations Engineer
About the Job


The Infrastructure Operations Engineer will work with a team responsible for the underlying systems as they relate to all Phoenix NAP products. The proper candidate should have understanding of virtual system administration and high technical aptitude.  As the Infrastructure operations engineer you would work closely with operational leads to ensure that the infrastructure needs of all cloud oriented business units are met. The ideal candidate will have a high technical aptitude and the willingness to seek out new challenges.  Success in this position will be measured by the individual’s ability to maintain current systems, deploy new environments, and provide exceptional support to our customers.


* Perform 3rd level support for public, private, and hybrid cloud customers

* Responsible for daily technical operations and service request resolution

* Proactively monitor, identify, and resolve system ailments

* Participate in provisioning of new environments and capabilities

* This position will have on-call responsibilities

* Maintain a professional appearance and attitude

* Other duties as assigned


Required Skills:

* Understanding of basic cloud methodologies and virtualized infrastructures

* 3+ years’ experience with CentOS/RedHat/Windows system administration

* 1+ years’ experience with virtualization (VMware preferred)

* Should have a moderate understanding of networking principals

* Must possess a knack for solving problems and picking up new technology

* Must be detail oriented and able to follow complicated procedures

* Must be highly motivated to learn and grow as a technologist

* The ability to support stressful situations, tight deadlines, and demanding customers

* The willingness to go above and beyond expectations

Desired Skills:

* VMware VCA Certification, MSCE, or RHCSA

* Scripting/automation knowledge a plus

* Knowledge of Nimble and/or Nexenta ZFS storage systems a big plus

* Excellent written and verbal communication skills

* Ability to be self-motivated and exhibit a high degree of professionalism

* Ability to communicate effectively with all levels of employees/management

* Experience Veeam Backup software

* Experience with Zerto replication software

* vCloud director experience is a plus

* AS or BS in Computer Information Systems, Computer Science, or other hard science.

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